Tuesday, August 3, 2010

Oh, Merry Maids...

I mentioned last week, in my Thankful on Thursday post, that we're finally able to get a service to come out and clean our house once a month. I can't do housework because of FMS. That's right; I actually have a prescription that says "No housework allowed".

Okay, maybe that's a bit of an exaggeration. But my rheumatologist told me that vacuuming is the worst thing I could do, as far as cleaning goes. Which figures, since that's really the only cleaning task I don't mind doing. That and laundry. But I can't dust, either, because of my leg weakness. And I get sore just thinking about scrubbing the bathtub. Please. They'd find me facedown in the tub, covered with Comet and dripping with Tilex. It would definitely make the 5 o'clock news.

I'll end my pity party here, but I just wanted to explain why we need this. Because I'm embarrassed that I can't clean my own house. I used to pride myself on it.

Yesterday, our very enthusiastic-sounding Merry Maids came out. We were told at the initial consultation that the first visit is a deep-cleaning, including...wait for it...baseboards, ceiling fans, windowsills, blinds. I nearly had an orgasm just hearing that. I swear.

We left while they were there, mostly because I'm allergic to dust and didn't need to inhale all that junk. Because let me tell you, practically none of those things mentioned above have been cleaned since Matt moved into this house.

The deep-cleaning was supposed to last about 3 hours. They called me less than an hour and a half after they arrived, saying they were finished. Say what? They would've needed 10 people, working at full speed, to do everything they promised in that amount of time. I instantly felt a sense of dread.

Matt and I were still being positive about it (him more than me, of course). He spoke of the smell that might greet us as we walked through the door. Would it be cinnamon? Vanilla?

Nope, it was more like the smell of disappointment. I went in first, and what did I see? Let's just say I wasn't too merry when I saw everything that hadn't even been touched, much less deep-cleaned. Audrey could've done a better job. So Merry Maids=FAIL.

Image and video hosting by TinyPic

I was so mad. I walked around the house for the rest of the night, mumbling to myself and running my finger over surfaces to see what was dirty. Even Matt noticed what wasn't done. I got so worked up that I was angry at myself for being so angry.

They didn't clean the ceiling fans, the baseboards, or anything that was promised in the deep-clean (oh, I'm sorry, they did clean the blinds. Yeah, just one side of them. The side facing out). Surfaces were dusted, but nothing actually sitting ON TOP OF the surfaces were touched. I took a post-it note off our computer monitor where I had taped it, and a big plume of dust filled the air.

I called MM this morning to give them a piece of my mind. But D, the guy who answered the phone, was so damn merry that I couldn't even work up a decent indignant voice. He said they'd be out today to clean it again, along with a supervisor to make sure that it happened. D said to make a list of what needed to be cleaned, which consisted of about 15 items.

So, as much as it pains me, I now have to give props to MM's customer service. But I'm still not sure about their cleaning; guess I'll see about that later today.

I think I'll take my toothbrush with me, though. I've heard horror stories about what maids do when they feel they've been wronged. And believe me, it's worse than a waiter spitting in your food.


Post a Comment